Bookings, Payments, Cancellations & Refunds Policy

(a) Orders: The Platform lets you request Pro Services for a time slot of your choice, subject to availability. To book, follow the steps shown on the Platform and provide the information requested. We use reasonable efforts to match you with a Service Professional who can perform the service at your chosen time. If, in the unlikely event, no Service Professional is available for that slot, we will get in touch with you to arrange an alternative time.

(b) Confirmation: When you place a request, we will confirm your booking by SMS, email or push notification. After your booking is confirmed, you will be required to pay in line with these Terms or as shown on the Platform. Once a Service Professional has been assigned to your request, you will receive further confirmation in the App or by SMS, email or push notification.

(c) Cancellations: No charge applies to bookings cancelled before they are confirmed on the Platform. Any cancellation fees that apply are set out in TLC's cancellation policy.

(d) Substitution: If your selected Service Professional is unavailable or cancels, we will offer you a replacement from among the Service Professionals registered with us.

(a) TLC reserves the right to charge you for the various Services you use, and for any other facilities you choose to use, on or through the Platform from time to time.

(b) Charges and Fees for Pro Services

(i) For Pro Services you avail through the Platform, you will pay the Service Professional the amount shown at the time of booking, together with amounts for (a) any additional Pro Services you take, (b) out-of-pocket expenses the Service Professional incurs, and (c) the cost of any goods bought or used to perform the Pro Service ("Charges"). In addition to the Charges, TLC may charge you a convenience fee for facilitating the booking and transferring payment to the Service Professional ("Fees"). You acknowledge that your final bill may include further charges, including without limitation a safety fee, warranty fee, insurance fee or Service Professional welfare fee.

(ii) TLC will inform you of the applicable Charges, Fees and payment methods at the time of booking. You can generally pay for Pro Services by credit card, debit card, net banking, wallet, UPI, or cash once the Pro Service is complete. We may change or restrict the payment methods available to you, and some methods, such as cash on completion, may not always be offered. If you pay by cash on completion, you agree to pay both the Charges and the Fees to the Service Professional.

(iii) Charges and Fees may be payable when you make the booking or when the Pro Service is completed, as specified by TLC.

(iv) To be clear, charges are payable to Service Professionals. TLC acts only as a limited collection agent on their behalf, collecting and passing on amounts owed to them.

(v) Taxes: All Charges and Fees are subject to applicable taxes.

(vi) TLC may reasonably revise the Charges and Fees at any time at its sole discretion. A revision of Fees will not affect bookings confirmed before the revised Fees are published on the Platform.

(vii) Charges and Fees you pay are final and non-refundable, except where TLC decides otherwise or applicable law requires a refund. Under some laws, you may be entitled to a refund or other remedy if the Services are not provided.

(viii) You acknowledge that Charges and Fees in certain areas may rise significantly during periods of high demand. TLC will use reasonable efforts to inform you of the Charges and Fees that may apply. However, by using the Pro Services or Services, you remain responsible for all Charges and Fees incurred under your Account, whether or not you were aware of them.

(c) Payment Processors: We may use a third-party payment processor ("Payment Processor") to bill you through the payment method you select. Payments will be processed subject to the Payment Processor's terms and policies, in addition to these Terms. We are not liable for any error made by the Payment Processor. If a payment is unsuccessful, any amount debited will be credited back in line with the Payment Processor's terms.

(d) Cancellation: You may cancel your request for services from a Service Professional at any time before the Service Professional arrives. In that case, you may be charged a cancellation fee in line with TLC's cancellation policy. TLC reserves the right to charge you, or otherwise deduct, applicable taxes on such cancellation fee.

(e) Subscriptions: TLC may from time to time offer subscription packages, bundles, membership plans, prepaid service packs or other similar offerings, however named ("Plan(s)"), for a price. Plans may give Customers additional benefits, which may include access to discounted Pro Services, as TLC may specify from time to time. You acknowledge and agree that Plans are subject to additional terms and conditions, including their validity period, cancellation, refund conditions, redemption restrictions and other applicable policies, all of which form an integral part of these Terms.

(f) Tips: TLC does not treat any part of your payment as a tip or gratuity for the Service Professional. Where TLC states that tipping is "voluntary", "not required" or "included" in your payment for Pro Services, this does not mean that TLC makes any additional payment to Service Professionals. You understand and agree that you may tip any Service Professional who provides Pro Services to you, but you are not obliged to. Tips are entirely voluntary.